Rasa understands the importance of its stakeholders and are actively on the lookout to address any concerns/complaints raised by the stakeholders in a timely and effective manner. It has developed a comprehensive Grievance Redressal Mechanism (GRM) to allow external and internal stakeholders to submit their concerns, grievances and feedback without retribution and with the assurance of a timely response.
Our dedicated Grievance Redressal Team manages all the queries, escalations across all touch points. Our customers may lodge feedback/complaint either by calling us or sending an email to us or sending a mail on the below mentioned coordinates:
Customer Service Helpline: +91 9900966803
Email: care@rasasilver.com
Mailing address: Rasa silver private limited, Bangalore, 24th cross road, 6th block Jayanagar, 560070 Bengaluru Karnataka, India.
Other external stakeholders can submit their questions or concerns to us either by sending an email or a mail to the following address:Email: care@rasasilver.com
Mailing address: Rasa silver private limited, Bangalore, 24th cross road, 6th block Jayanagar, 560070 Bengaluru Karnataka, India
For any grievance or compliant, a confirmation of receipt will be sent to the sender within 48 hours of receiving the written question or concern and inform them that they will receive a response in writing within 15 business days.
